Manufacturers, suppliers, or publishers, other than voltyc.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.
Customers can request a full refund within 24 hours after placing an order on voltyc.com. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users). Orders purchased after 30 days could not be cancelled.
The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then contact our Customer Support Team via email@example.com to obtain a shipping label. To avoid paying high Please note that double shipping fee may be deducted from the final return if you directly reject the products. For the return of US orders, we will charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods.
After you returned the product to our warehouse, we will issue the refund within 14 business days, you will be notified with an email once your order is refunded. If you do not receive the refund after 14 business days, please contact us via firstname.lastname@example.org
Please follow this 3 steps to process your return.
Contact our Voltyc Support Team via email@example.com to consult return and warranty service.
Our Voltyc Support Team will determine what further action is required. They will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.
Voltyc will process your return or warranty according to the return or warranty policy. For more details, please refer to our Voltyc Lithium Battery Return Instruction: https://voltyc.com/pages/voltyc-lithium-battery-return-instruction
Please DO NOT return the items without the RMA confirmation from the Voltyc Customer Service Team. For return without confirmation, the refund or replacement may not be processed.
Return Shipping Cost
We will charge you the shipping fee under these circumstances:
If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost.
Any defects or damages caused by exposure to excessive heat, liquids or other external causes.
Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts.
Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals.
|RIVER 600 Extra Battery||$15|
|RVIER 600 Max||$35|
After sale Contacts:
Our Ecoflow Partner Products Return Warehouse Address: 13060 Temple Ave, STE C (660-667), City of Industry, CA 91746
Voltyc Own Products Return Warehouse Address: 3658 W. 6th St., Goodview, MN 55987
All our products are covered by the original manufacturer's warranty.
Ecoflow Power Stations: 24 months
Ecoflow River 370: 18 months
Solar Panels: 12 months
Any other products: 12 months
If your unit is having any issues, please contact us at firstname.lastname@example.org and we will be more than happy to help you!